All visits to the clinic are strictly by appointment .
As a business it is important that while we remain open, we consider:
- the safety of our clients
- the safety of our staff
- the impact that running our service may have on the national plan to protect public health
When attending the clinic, we will asked for your consent to provide details to Test and Protect. If we are asked by an NHS authority to provide the details of clients that have been in the clinic then as a vital public health measure, we will be obliged to do so. If you do not consent to your details being passed on to Test and Protect, then we respect your right to not consent. However, we would be unable to proceed with the appointment and could not go any further with your appointment.
When you attend the clinic, you will be asked to complete a screening questionnaire in relation to Covid19 transmission. Please note that:
- We have suspended our cancellation policy during the pandemic and understand that clients may at very short notice be unable to attend their appointment.
- Even on the day of your appointment, if you have symptoms please let us know by telephone and do not attend your appointment.
- If we are concerned that you may have Covid-19 then we will not be able to see you in the clinic.
We have changed the way we work in the clinic to maintain a 2m distance during your appointment but it will be necessary for most of our clients to have close contact with the nurse at some stage during an appointment. This will be kept to an absolute minimum. All staff will be wearing surgical face masks (PPE). Unless you are exempt, then you will be required to wear a face mask at all times in the clinic and main building.
We want to be as transparent as possible and therefore need to make all clients aware that at any time and at short notice, our staff may be required to isolate. This could be because they might have:
- coronavirus symptoms
- a close contact that has coronavirus symptoms
- been advised by contact tracers to isolate
Cancelling appointments is not something that we do lightly or routinely but in the current climate we need to be realistic that this is a possibility. This could mean that appointments and future appointments could be cancelled at short notice, possibly on the day. As frustrating as we know this will be, the public health measures that are necessary to limit the spread of the Covid-19 (and other seasonal illness) must be adhered to. We also want to be clear that if appointments are cancelled by us, it might be at least 2 weeks (potentially more if a member of staff is unwell with Covid19) before we can offer an appointment again.
As a final note, a potential side effect from any vaccine is a fever. As this is one of the symptoms of Covid19, if you get a fever/high temperature more than 48 hours following a vaccine should follow the most recent isolation and testing guidance in case the high temperature is due to Covid19.